I have lost my serial, can you please send it to me?

If your hard drive crashed, or you have lost your product serials for any reason and you need to re-install, you can get them back as follows:

We use the ecommerce company Bluesnap / Plimus for our order processing, using their "Find your order" form you can obtain all serials that were sent to you.

If you purchased through a reseller such as Toolfarm or Flashback you should contact them directly to obtain your serials.   Alternatively, please contact us if you are having any problems and we will help you as quickly as possible.

Once you have your serials back, you should re-install and re-enter your registration number, then download and install the latest versions.


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