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Before contacting support, please make sure you have installed our latest software updates. Free updates for customers are available to download. If possible please also check in the App Store to obtain latest OS X and FCP X and Motion versions.

The more information you can send us, the quicker we will be able to solve your problem, please fill in the form below with as much detail as possible. We will reply within one business day.

Please enter the FCP X or Premiere Pro version you re using eg 10.2.3 or CC 2015

Please enter the details of your request. A member of our support staff will respond as soon as possible.

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